Privacy Policy

Last updated: September 18, 2026

Goldmakers Jewellery (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use our website and related services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you use our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect information that can identify or contact you, including:

  • First name and last name
  • Email address
  • Phone number
  • Billing and shipping address
  • City, state/province, postal code, and country
  • Order and transaction details
  • Account information
  • Information you provide when contacting us
  • Any other information you voluntarily provide to us

Usage Data

We may automatically collect certain information when you visit or use our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Time spent on pages
  • Referring website or source
  • Other diagnostic and website usage information

2. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience, understand how our website is used, and provide and maintain our services.

Cookies may be used for purposes such as:

  • Remembering your preferences
  • Maintaining your shopping cart
  • Supporting essential website functions
  • Understanding website traffic and usage
  • Improving website performance
  • Providing relevant marketing and promotional communications

You may configure your browser to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect certain website functionality.

3. How We Use Your Information

Goldmakers Jewellery may use your personal information for the following purposes:

  • To provide, operate, and maintain our website and services
  • To process and fulfil your orders
  • To manage your account
  • To process payments and transactions
  • To arrange shipping and delivery
  • To communicate with you regarding your orders or enquiries
  • To provide customer support
  • To send service-related communications
  • To send promotional offers, news, and information where permitted and where you have not opted out
  • To understand and analyse website usage
  • To improve our products, services, website, and customer experience
  • To detect, prevent, and address fraud, security issues, and technical problems
  • To comply with applicable legal and regulatory requirements

4. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Shipping and delivery providers
  • Website and technology service providers
  • Customer service providers
  • Marketing and analytics service providers
  • Professional advisers
  • Government authorities or law-enforcement bodies where required by law

We do not sell your personal information for purposes unrelated to providing or improving our services.

5. Retention of Your Personal Data

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Usage data may be retained for internal analysis and security purposes for a shorter period where appropriate.

6. Security of Your Personal Data

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about how your personal data is processed

To exercise applicable privacy rights, please contact us using the contact details provided below.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access through our website.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact Goldmakers Jewellery through the contact details provided on our website.